Support
Something not working?
One person reads every message. Say what happened and it gets looked at.
Managing your subscription
Moving to a new phone, or reinstalling: tap Restore Purchases, on the Pro screen or in Settings. It asks Apple what the Apple ID signed in on that phone has bought. A backup file never carries a subscription, so this is the only thing that moves one.
Canceling, or changing the plan: Settings on your device, tap your name, then Subscriptions. Canceling stops the next charge and leaves Pro on until the year you have already paid for runs out. Refunds are Apple’s to give — ask at reportaproblem.apple.com.
A code from a leader, a county agent or a giveaway: tap Redeem a Code in Settings, under Subscription.
If a child taps Subscribe on a family account with Ask to Buy switched on, the purchase waits for a parent to approve it on their own device — sometimes for hours. The app says it is waiting, and Pro switches itself on the moment approval comes through. Nothing is charged until then, and nothing needs tapping again.
If Pro does not appear after a purchase: check the phone is signed in with the Apple ID that bought it, then tap Restore Purchases. A purchase made on one family member’s Apple ID does not reach another’s — this subscription is not shared through Family Sharing.
Reporting a problem
Say what you were doing, which screen you were on, what you expected, and what happened instead. Your device model and iOS version help. A screenshot usually settles it faster than a description.
What support will never ask for
Nobody supporting this app will ask for a password, an Apple ID, payment details, or a verification code. There is no account, so there is nothing anyone could legitimately need to sign in as you.
Treat any message asking for those as a scam, whoever it appears to come from.
If a report looks incomplete
A report only contains what has been entered. If a section is blank, check that the underlying records exist for that animal — weights, feed, work sessions, expenses, income, shows.
Some figures are withheld on purpose rather than missing. An average that has too few days behind it would be misleading, so the app says why instead of printing a number it cannot stand behind.
If a show looks wrong
A show you typed in yourself is yours throughout — every part of it can be changed on the show screen.
A show you added from the directory keeps its published details as published: the name, the date, where it is, and the weight rules. That row is the same one every family in the state is looking at, so changing it on your phone would fix nothing for anybody. Send a correction from the show screen instead and it gets fixed for everyone. Everything you record about your own entry — the entry fee, your class and placing, the sale, the buyer, your notes — is yours and can be changed any time.
Refreshing the directory never reaches back into a show you have already added, whichever kind it is.
A breeder you add from the breeder directory is copied into your own breeder list, and your copy is yours to correct. The published listing itself is read-only for the same reason a directory show is.
Refreshing the feed catalog adds new products and corrects their names. It never changes a protein, fat, or fiber figure you have entered, and it never removes a feed you have already recorded feeding.
Sponsored listings
Some breeders in the breeder directory pay to be listed. Those entries appear first and are marked “Sponsored listing” wherever they appear.
Paying puts a breeder on the list. It is not a recommendation, it is not a check on them, and it says nothing about their animals — buying from anyone is a decision for you and whoever helps you make it.
Nothing about you is shared with them. Reading a listing tells the breeder nothing — even their logo is loaded from us rather than from their own site — and no part of your record book ever reaches them. Tapping through to a breeder’s own website is the one exception, and it is your own visit: their site sees it the way any website sees anybody who opens it.
Is my book already backed up?
If your iPhone has iCloud Backup switched on, this app is already included — your records and your photographs both, because the pictures are stored inside the app beside the records and iCloud takes the lot. That covers a lost or broken phone, but it only comes back when you set up a new device, and it is not a file you can send to anyone. So save a backup file yourself every so often — at the end of a big weigh-in, or the first of each month — and email it to yourself or to a parent. That is a copy you can actually reach, on a phone that is not this one.
What is in the backup file, and what is not?
Everything you typed: exhibitors, animals, weights, feed, expenses and income, work sessions, health and withdrawal records, shows, sales, contacts with their names, numbers, and logs, reminders, contributions and the values you put on gifts and on your own homegrown feed, milk and egg records, equipment, lessons, and goals. It does not hold the photographs and videos — it notes where each one sat on the phone, not the picture itself. Restore onto a new phone and every figure comes back while the gallery reports its pictures missing, so do not wipe or trade in the old phone on the strength of a backup file alone.
How do I keep my photographs safe?
On an iPhone with iCloud Backup switched on, iCloud carries them — the pictures sit beside the records inside the app, and the phone’s own backup takes both. On Android there is no equivalent, and neither is there on an iPhone with iCloud Backup switched off: there the backup file is the only backup of this app you can reach and send, and the pictures are not in it. Where a picture matters — the beginning and ending photographs your record book is scored on most of all — share it out of the gallery and keep it with the rest of your photos, somewhere a new phone will find it.
Does it move Pro to a new phone?
No, and that is deliberate — a backup file holds a child’s records, not a receipt. Restore Purchases, in Settings or on the Pro screen, is what moves Pro to another phone signed in with the same Apple ID. Backup and restore themselves are free on every version and at every status, which is the point of them.
Why keep the paper?
Feed receipts, sale tickets, entry forms: put them in an envelope as they come in. They are the one part of your record book this app never held, and they are what rebuilds a money page if everything else goes wrong.
My Record Book is an independent app. It is not affiliated with, endorsed by, or sponsored by 4-H, the National FFA Organization, USDA, any fair, show, breed association, or school. Always follow the rules your own club, chapter, and show set.
Send a message
For a problem report, the four things that settle it fastest are: which screen you were on, what you were doing, what you expected, and what happened instead.
- Your device model and iOS version help
- A screenshot usually settles it faster than a description
- There is no account, so nobody will ever ask you for a password
Nobody supporting this app will ask for a password, an Apple ID, payment details, or a verification code. Treat any message that does as a scam, whoever it appears to come from.
Don’t have the app yet?
Start free, with up to two exhibitors and one active animal each. Pro is a yearly subscription, and the App Store shows the price for your country.